Frequently Asked Questions

Everything you need to know about shopping with Eraya.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75 within the continental United States.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

Eraya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all Eraya products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service line.